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Refund and Returns Policy

Mss Motorsports Refund and Returns Policy

Welcome to Mss Motorsports, where your satisfaction is of utmost importance to us. Please take a moment to carefully review our comprehensive Refund and Returns Policy for a clear understanding of your rights and responsibilities.

30-Day Return Policy: Our return and refund policy is in effect for 30 days from the date of your purchase. Beyond this period, we regret that we cannot offer a full refund or exchange.

Eligibility for Returns: To qualify for a return, your item must meet the following conditions:

  • The item must be unused and in the same condition as when you received it.
  • It must be in its original packaging.

Non-Returnable Items: Certain categories of goods cannot be returned:

  • Perishable goods such as food, flowers, newspapers, or magazines.
  • Products categorized as intimate or sanitary goods.
  • Hazardous materials or flammable liquids and gases.

Additional Non-Returnable Items: The following items are also non-returnable:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Proof of Purchase: To initiate your return, we require a valid receipt or proof of purchase.

Returning Items: Please do not send your purchase back to the manufacturer.

Partial Refunds: In specific situations, partial refunds may be granted for the following reasons:

  • Items showing obvious signs of use.
  • Opened items such as books, CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records.
  • Items not in their original condition, damaged, or missing parts, for reasons not due to our error.
  • Items returned more than 30 days after delivery.

Refunds: Upon receipt and inspection of your returned item, we will send you an email notifying you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will be applied to your original method of payment within a specified timeframe.

Late or Missing Refunds: If you haven’t received your refund, please follow these steps:

  1. Check your bank account.
  2. Contact your credit card company.
  3. Contact your bank.

If you’ve taken these steps and have not received your refund, please contact us at sale@mssmotorsportsug.com.

Sale Items: Only regular-priced items are eligible for refunds. Sale items cannot be refunded.

Exchanges: We will replace items only if they are found to be defective or damaged. If you need to exchange an item for the same product, please send us an email at sale@mssmotorsportsug.com.

Gifts: If the item was marked as a gift when purchased and was shipped directly to you, you will receive a gift credit for the value of your return. Upon receipt of the returned item, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver, and they will be informed of your return.

Need Help? For any questions related to refunds and returns, please do not hesitate to contact us at sale@mssmotorsportsug.com.

Thank you for choosing Mss Motorsports. We value your trust and are committed to serving your automotive needs.

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